PCA Service Verification Phone Calls

ACP is required by law (effective 8/1/2015) to conduct unscheduled telephone calls with the consumer and the PCA to verify that the PCA is present and providing services. These calls will be made to the consumer and/or PCA’s phone and must be conducted at least every 90 days. If the consumer has more than one PCA, we will contact a different PCA at least every 90 days (possibly sooner) until we have verified with all of the PCA staff. You may elect to have unscheduled in-home verification visits with our QP, please contact us to request verification visits instead of phone calls. Consumers & PCAs must answer verification calls, repeated failed calls will result in an email notice of non-compliance and may result in mandatory monthly supervision visits, suspension or termination of services.